Enjoy No Shipping Fees By Picking Up at the Following 3 Locations

We are excited to announce that you can now enjoy no shipping fees by collecting your orders at the following 3 pickup points. This is free service by KidPictureBooks.com 舒僮の绘本馆 for customers who prefer to collect/pickup their online orders at our pickup points than deliver to their doorstep.

Please WhatsApp/SMS/Call/Facebook Message us for confirmation on self pickup arrangement before collecting your orders.


(1) Puchong Pickup Point

Day: Monday & Thursday only
Time: From 10am-3pm (please call for appointment)
Contact: Samantha 012-6630680
Saturday is on special arrangement reserved for working mummy.

NOT available on Sun, public holidays & School holidays

Address: Avilla Apartment, Jalan Bangau 11, Bandar Puchong Jaya 47100 Puchong Selangor
Coordinate: 3.0506766, 101.6268019

(2) Kajang (HQ) Pickup Point

Please contact for availability before placing order.

NOT available on Sat, Sun, public holidays & School holidays

Address: 13, Jalan TTDI Grove 5/1C, Taman TTDI Grove, 43000 Kajang, Selangor.
Coordinate: 2.9979396, 101.8081623

 

(3) Putra Heights Pickup Point

Day: Tuesday & Thursday only 

Time: From 10:00 am to 12pm and 2:00pm to 4:00pm (please call for appointment)
NOT available on Sat, Sun, public holidays & School holidays

Address: 40, Jalan Putra Setia 6/1E, Putra Heights 47650 Subang Jaya, Selangor.
Coordinate: 2.99666, 101.581884

 

FAQ

Here are our FAQs to help you find an immediate answer to our most commonly asked questions. If you still need help, please send us a message at customercare@kidpicturebooks.com.

How do I place order?

Step 1: Select the book(s) of your choice
Step 2: Click on the “Add to cart”
Step 3: Click on "Check out" to confirm your order
Step 4: Get your shipping options by selecting Self Pickup at Pickup Point, then leave a message with your preferred pickup point.
Step 5: Proceed with payment method.

How can I know when my order is ready for pickup?

We'll send you an email when your order is ready for picking up.

What should I bring to collect my order?

You need to provide us with your order number and proof of identity in order to pickup your order. This can be your IC, student card or a current photographic driver's license or passport. We cannot release your order without seeing your proof of identity.

Can someone collect on my behalf?

Yes you can but to prevent fraud, please inform us via email at customercare@kidpicturebooks.com the person name and contact number. The person you've nominated must present your invoice and their proof of identity (IC, student card, passport or photo driving license).

I am unable to collect my online order. Will I be refunded?

We’ll hold your order in our pickup point for 5 working days from the confirmation of pickup time, after which we’ll cancel the order and refund to your account. Cancellation fees of RM10 is applied. Please note that this may take up to 14 working days to process from the date the order is cancelled.

Can I cancel my order?

Please contact us via WhatsApp/SMS/Call/Facebook Message/Email to make cancellation request. As we seek to get your items ready as fast as possible, RM10 will be charged if the order is already packed and ready at your pickup point. Please note that the refund may take up to 14 working days to process from the date the order is cancelled.

Can I exchange my item?

We understand that sometimes you may make a mistake. Please contact us via WhatsApp/SMS/Call/Facebook Message/Email to make the request. As we seek to get your items ready as fast as possible, RM10 will be charged if the order is already packed and ready at your pickup point.